Portellus Announces Introduction of Experience360
Different Approach to Pre-Sales, Implementation and Post Support Offers Far-Reaching Benefits
MBA's Annual National Conference & Exposition - CHICAGO, IL, October 23, 2006 - Portellus Inc.,a leading provider of technology solutions for the financial services industry, today announced the launch of Experience360, a companywide philosophy and approach that places a strong emphasis on delivering a positive end-to-end client experience from pre-sales through implementation, training and post-sales support. Portellus established Experience360 after observing multiple flaws in the traditional client-vendor relationship.
"
Experience360 is a philosophy unique only to Portellus that focuses on breaking the bounds of traditional vendor-client relationship by providing customers with unmatched service and visibility from the point of first contact through proof of concept, implementation, quality control, training and support," said John N. Le, chairman and CEO of Portellus. "We achieve this by taking a strategic, results-driven approach to addressing our clients' best interests before we ever engage them. Once engaged, our implementations deliver benefits that yield improved efficiency, elevated customer satisfaction, stronger margins, and better relationships across the supply chain."
Together, Portellus' approach to clients coupled with the next-generation design of its architecture offers key constituents of the supply chain benefits that continue indefinitely, bringing the experience a full 360 degrees. The company says
Experience360 is comprised of three fundamental principles that holistically deliver elevated customer service, strategic implementations and technology flexibility:
- Verification - risk mitigation and measurable ROI - Experience360 starts with Portellus' infrastructure, which is specifically designed to demonstrate solution viability before prospects make an investment. This is accomplished through Portellus' onsite Customer Readiness Lab (CRL), which allows prospects to 'try before they buy' to ensure solution expectations can be met.
- Facilitation - fast time to market and client empowerment - Experience360 continues with a unique approach to implementations, client training and post delivery support. Portellus' implementation model utilizes configuration tools rather than custom programming, which drastically reduces time to market. Clients are then trained to easily maintain the system themselves in order to rapidly respond to ever-changing marketplace conditions, and, to reduce system maintenance costs. The company's customer support center (CSC) is available as a safety net for additional assistance.
- Validation - benefits across the supply chain - The unique architecture of Portellus' next-generation solutions provide clients with the agility to change business logic, the visibility into shared mission-critical information, and the flexibility to enter new markets and scale. These solutions not only deliver value to our core clients, but the benefits also trickle down to supply chain partners and end customers. As a result, Experience360 continues indefinitely.
The net result is an unparallel, far-reaching customer experience that begins during initial sales discussions and transcends indefinitely through the realization of benefits across the supply chain.
Le continued, "For some,
Experience360 seems to be a difficult concept to grasp, but to us it's simple and abundantly clear. There are holes in the way vendors approach clients, the way they implement systems, and the lack of focus shown in strategically planning to exceed customer expectations. Our goal is to elevate the overall client experience and achieve total customer satisfaction."
Portellus will be offering demonstrations of its solutions at the 93rd Mortgage Bankers Association Exposition and Conference in Chicago, October 22 - 24, in its private meeting room. Contact the company to arrange a discussion time at 949.250.9600, ext. 2250 or e-mail info@portellus.com.
About Portellus
Headquartered in Irvine, Calif., Portellus Inc. is a provider of next-generation technology solutions for the financial services and insurance industries. The company's Decision Management, Enterprise Rules Management (ERM), Loan Origination and Portal solutions utilize a service-oriented approach to deliver loosely coupled applications and flexible solutions, enabling clients to gain competitive advantages, reduce costs, mitigate risk, increase profitability, comply with regulatory requirements and swiftly respond to changing marketplace conditions. For more information, visit www.portellus.com or call 949-250-9600. For more information, visit www.portellus.com or call 949-250-9600.
- CONTACT:
- Joe Bowerbank
- Portellus, Inc.
- 949.250.9600, ext. 2250
- jbowerbank@portellus.com
View More Press Releases
